Hotel General Manager
Anglų skaidrės. The Hotel General Manager. GM functions. Hotel (General) Manager. Planning. Organizing Delegation. Human Resources Management Motivation, Leadership, Couching, Discipline, Team Building. General Manager’s Duties. Selected Preopening Responsibilities of the GM.
Delegation is the process of assigning authority (power) to others to do required work. GMs benefit in several ways as they delegate: It allows them to do the most important tasks first; It can train employees so they can grow in their jobs; It allows more work to be accomplished; It improves control because, when effective, delegation focuses or results confirmed through feedback. It does not focus on activities.
Six months Prior to Opening: GM arrives on-site; Office supplies, business cards, stationary, and envelopes ordered; Office telephone, fax lines installed; Begin search for EOC members (especially DOSM and chief engineer); Order hotel internet as well as telephone systems and in-room telephones; Join local chamber of commerce; subscribe to local and state business magazines; Install “Coming Soon” sign with hotel name on the site; Begin implementation of the sales plan; Open needed vendor accounts (shipper, post, taxi, florist and ect.); Prepare job descriptions; Order cable TV.
Three Months Prior to Opening: DOSM selected and begins work; Chief engineer selected and begins work; Food and beverage suppliers selected; Undertake wage survey in area to determine prevailing local wages; Begin FOM and executive housekeeper search; Order key cards and key card holders; Order kitchen supplies, Order housekeeping supplies (terry, linen); Order guest in room amenities; Order fitness equipment; Define reservation procedures: Check in and check out times; Cancellation terms; Plan grand opening party;.